遠端模塊固件升級失敗的解決方法

遠端模塊固件升級失敗。

其中Reason=[STRING] 會顯示失敗信息。告警含義見hwRuMngFirmwareUpdateFail。先根據(jù)失敗提示信息初步判斷。

# displayremote-unit upgrade information查詢當前中心交換機可用固件版本。

system-view
[HUAWEI] display remote-unit upgrade information
Firmware information:
-------------------------------------------------------------------------------
Type Version From Note
-------------------------------------------------------------------------------
APP 220410000 Startup software -
POE 7686 Startup software -
BIOS 220225001 Startup software -

Remote-unit during cooling down:
-------------------------------------------------------------------------------
Type ConnectInterface FailCnt CoolDownInSeconds
-------------------------------------------------------------------------------

Waiting for restart to apply new firmware's remote-unit information:
-------------------------------------------------------------------------------

# displayremote-unit verbose查看遠端模塊的認證結(jié)果，Authen result為Success表示認證成功，其他表示認證不成功，請聯(lián)系維護確認。

[HUAWEI] display remote-unit verbose

Total number: 1
------------------------------------------------------------------------
ESN :219801176801XXXXXXXX
Name :-
ID :1
Device MAC :XXXX-XXXX-XXXX
Device type :-
Item :-
Manufacture date :-
Up time :0 day, 2 hours, 29 minutes, 52 seconds
APP version :220410000
POE version :-
BIOS version :220225001
Connect interface :MultiGE0/0/5
Disk usage :44%
Memory usage :30%
Temperature :28(°C)
Mac usage :0%
Disk space(MB) :16
Status :Normal
Authen result :Success
------------------------------------------------------------------------

步驟 3檢查當前升級的情況，確定當前升級模式和狀態(tài)。

# displayremote-unit upgrade information查詢遠端模塊升級狀態(tài)，Remote-unit during cooling down可以看到是否有升級失敗處于冷卻期的遠端模塊。

[HUAWEI] display remote-unit upgrade information
Firmware information:
-------------------------------------------------------------------------------
Type Version From Note
-------------------------------------------------------------------------------
APP 220410000 Startup software -
POE 7686 Startup software -
BIOS 220225001 Startup software -

Remote-unit during cooling down:
-------------------------------------------------------------------------------
Type ConnectInterface FailCnt CoolDownInSeconds
-------------------------------------------------------------------------------

Waiting for restart to apply new firmware's remote-unit information:
-------------------------------------------------------------------------------
Type ConnectInterface NextVersion(APP/POE/BIOS)
-------------------------------------------------------------------------------

Upgrading remote-unit information:
-------------------------------------------------------------------------------
Type ConnectInterface Firmware Percent
-------------------------------------------------------------------------------
MultiGE0/0/5 APP 14%

# displayremote-unit upgrade record查詢遠端模塊升級記錄信息。

[HUAWEI] display remote-unit upgrade record
-------------------------------------------------------------------------------
StartTime ConnectInterface Firmware UpdateResult
-------------------------------------------------------------------------------
2022/04/14 2039 MultiGE0/0/5 APP Success
2022/04/14 2057 MultiGE0/0/5 BIOS Success

# 遠端模塊視圖下，執(zhí)行命令行display this查詢是否配置了去使能升級，有upgrade disable回顯表示全局去使能升級了，需要使能一下。

[HUAWEI] remote-unit
[HUAWEI-remote-unit] display this
#
remote-unit
upgrade disable
#
return
[HUAWEI] remote-unit 1
[HUAWEI-remote-unit-1] display this
#
remote-unit 1
upgrade disable
bind interface MultiGE0/0/5
#
return
[HUAWEI-remote-unit-1] upgrade enable

遠端模塊視圖下，可執(zhí)行命令行upgrade { app | bios | poe } force強制升級固件。

[HUAWEI-remote-unit] remote-unit 1

[HUAWEI-remote-unit-1] upgrade app force
Info: Successfully added to the upgrade list.

步驟 5請收集日志信息和配置信息，并聯(lián)系技術支持人員。設備診斷信息可以通過displaydiagnostic-information命令收集。